After using the Samsung X20 for over a year now i have a few words to say about it. Well when i first got this notebook i was over the moon i had found a thin, light and rather attractive laptop which also managed to do what i required, which at that stage was not to much and it was to be my first laptop. This laptop came with a measly 256MB memory (which i upgraded) and shitty graphics but as i didn’t really do much but word process and crunch data i didn’t need much more.

I have now had this laptop for a bit over a year and i have to say i am extremely disappointed, but not so much with the computer itself but instead with how it is made. I do understand that laptops get a lot more wear then your standard computer and for this reason they do need to be well built. So when it comes to about 2 weeks before your 12month warranty you really don’t expect the entire thing to konk out. I just wish it was as easy as the entire thing konking out before the warranty expired as then i would have had no choice but to send it back. However instead this is what happened.
I do a fair bit of marketing material (ie; websites, CD’s, promotional material) so when it came to burning a CD about 2 weeks before your 12month warranty ran-out my computer decided that it just couldn’t do it, that is was too hard, and judging by the rings burnt into the CD, what ever was going on was not healthy. So being late at night i lost my temper, shut the computer down and went to bed, the next morning i turned it on again and thought i’d tackle the CD burning issue again so i tried burning another (this time it worked, however it was very slow). So i was content, until that evening when i attempted to play a CD and the CD drive decided to not exist! That’s right once i closed the CD drive with my CD inside it decided to shut down and send no signals to the laptop so my computer basically insisted on telling me that there was no CD in the drive, well it was actually telling me that there was no CD DRIVE. So after using the emergency realise hole i shut the computer down and started again (as this does more then often solve all your problems when running windows), sure enough it did exactly the same thing. My computer had totally rejected my CD Drive.
Now at this stage i should have returned the computer however i had 2 problems:
- I bought it in Canberra and i was now living in Sydney
- I had a major programing exam and i had no means of being able to code on another machine to prepare for the exam
So not wanting to fail my exam I contacted both the people i purchased the Laptop from and Samsung and explained my problems both said it was fine and that they would record the problems and we could sort it out after my exam.
Well that was a relief I could study, pass my exam and get the CD Drive replaced. If only it ended there, a few days later i unplugged my computer after it had been charging and brought it to my tute. Once at my tute i attempted to turn it on, it wasn’t going to happen, so i plugged it in and then switched it on, which worked. At this stage i thought that it some how hadn’t charged properly, well that was wish-full thinking. After taking my computer back it turned out the whole charging circuit was @#%&ed and it would cost me more then the Laptop was worth the fix it (as it had just passed the warranty). I thought it very funny that they were happy to replace the CD Drive outside the warranty but not this even though i did also contact them about this issue before warranty had expired.
So I now have a light notebook which is advertised as a “mobile adventure” which has to be plugged in to work…hmmm
My rating? well out of 5 beers:

I give it 4 empty and the warm, flat dregs in one.